Invicta Health Solutions partners with healthcare organizations to provide meaningful solutions to improve operational and financial performance — all while positively impacting patient satisfaction. Invicta Health Solutions’ approach combines advanced technology, proven workflows, and a dedicated team of healthcare professionals to consistently exceed customers’ expectations.
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Thousands of companies across the United States and around the world are recognizing Customer Service Week, October 2-6, 2023. In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, to be celebrated annually during the first full week in October. This year, the theme for Customer Service Week is “team service.”
Last week, Invicta’s leadership team participated in the HFMA Idaho Chapter’s Summer Conference in picturesque McCall. Invicta’s Chief Client Officer, Jude Crowell, served as one of the speakers for the annual event, and our Chief Executive Officer, Donny Zamora, shared his takeaways with us.
Members of Invicta’s leadership team participated in the HFMA 2023 Conference in Nashville that began this past Sunday. The conference theme this year was “Cost Effective Health: Turn It Up,” a perfect fit considering the post-COVID Medicaid coverage roll-backs and skyrocketing insurer costs. We asked Invicta’s Chief Executive Officer, Donny Zamora, to recap.
In the spring of 2020, Congress passed the “Medicaid continuous coverage requirement,” which asserted that all states were required to keep Medicaid enrollees in the program until the end of the public health emergency (PHE) related to COVID. In December of 2022, Congress advised that the Medicaid continuous coverage requirement would be winding down. As early as February of this year, many states started reviewing Medicaid enrollees for benefits. As a result of this “back to business” adjustment, sources indicate that 15-20 million Medicaid beneficiaries are at risk of losing coverage, and hospitals are at risk of losing Medicaid reimbursement revenue for previously eligible patients.
Season’s Greetings to you and yours from all of us at Invicta! We have much for which to be grateful during this season of joy. Most of all, we are grateful for YOU.
Once again, it has been our pleasure to support our employees, our healthcare system clients and their patients, and our communities around the nation.
Last week, members of Invicta’s leadership team from around the country converged in Washington, D.C. for Inovalon’s Customer Congress and again in Chicago, Illinois for Becker’s Healthcare 7th Health IT + Digital Health + RCM Annual Meeting. We asked Derek Shaw, Invicta’s President, to outline key takeaways from both events.
Employee retention and engagement is top of mind for executives across all industries. The “great resignation,” “quiet quitting,” “upskilling,” “reskilling,” and many other hot terms have arisen in strategic discussions about the psyche of the current workforce. Donny Zamora, Invicta’s Chief Executive Officer, shares some insights from Invicta’s leadership team.
Last week, members of Invicta’s leadership team from around the country converged in Denver, Colorado to attend the Healthcare Financial Management Association’s 2022 Annual Conference, “Above and Beyond,” and several associated events and activities. Upon reflection, those who participated collectively agreed that “above and beyond” was a truly fitting title to capture the spirit of the events. The conference kicked off with a stimulating keynote address by Dr. Zeev Neuwirth, who serves as the Clinical Chief of Care Transformation & Strategic Services for Atrium Health. Neuwirth provided insights on how the current healthcare system can and should shift to embrace disruption and create new value.
A recently announced collaboration between Sequent Software and Invicta Health Solutions delivers a trailblazing HIPAA and Cures Act-compliant tech solution that maximizes data sharing value and minimizes risk for healthcare providers, patients, and payors. Sequent’s newest platform, “3PSecure, powered by Invicta,” leverages Sequent’s more than 12 years of specialized fintech experience and is expected to expand Invicta’s capabilities in the healthcare space and Sequent’s healthcare footprint.
At Invicta Health Solutions, our culture is based on an active service model that is directed to serve our employees, our healthcare system clients and their patients, and our communities around the nation. Early in the Company’s inception, the executive team defined six Guiding Principles that are core to the very foundation of our Brand: Integrity, Innovation, Collaboration, Value, Respect, and Trust. I would like to focus on Collaboration in this brief missive.
Successful execution and measurable results from Out-of-State Medicaid Billing activity hinge on two related challenges: State Registration and Enrollment, and Regulatory nuances and changes. To receive payments for a state’s Medicaid services, a provider must enroll in the patient’s respective “home” state program and provide an often extensive amount of proprietary and/or confidential data. Further, each state sets its own payment rates for out-of-state providers. Not surprisingly, out-of-state payment rates are typically lower than in-state. Providers can get ahead of the process by working with a trusted partner like Invicta to break through roadblocks and stay abreast of continuous state-by-state changes.
Creating new systems and working on the deployment of new revenue cycle management services and solutions can be equally frustrating for health care administrators and for service partners and vendors. A smooth implementation execution sets the tone for the relationship going forward.
As we move toward the end of 2021, we have grown tired of hearing the catch phrases of 2021 – “pivot,” “unprecedented times,” “meet people where they are,” “virtual,” “big data,” and so forth. And yet, there is a reason these overused words continue to populate the conversations in Healthcare Revenue Cycle Management and across all other industries: They are what we’ve lived this year.
We asked our Chief Executive Officer, Donny Zamora, for his thoughts on 2021 – the good, the bad, and the ugly.
Last month, Invicta’s President, Derek Shaw, participated in a Modern Healthcare webinar along with Dawn Lunde, Senior Director of Sales Engineering for ABILITY Network, and Tony Rinkenberger, Revenue Cycle Executive & Management Consultant with Innovo Advisors. Dawn Lunde led Derek and Tony through a lively conversation focused on improving productivity in the Revenue Cycle Management process. You can watch the webinar here and/or read the abstract of the webinar in this month’s issue of Modern Healthcare, which published yesterday.
The field of healthcare revenue cycle management continues to rapidly change as technology and pressure from external forces create opportunity for greater impact with both patients and their families, as well as the hospital facilities that care for them. We asked our Vice Presidents of Operations (and resident Primary & Secondary Enrollment Ninjas) Melissa Lochman and Tiffany Echevarria to weigh in on what they are seeing in the Enrollment space these days.
In today’s challenging Revenue Cycle Management environment, comprehensive insurance balance recovery is a growing challenge for providers across the nation. We asked Derek Shaw, President, and Summer Dobbs, Vice President of RCM, to tackle our questions on Insurance Recovery.
Invicta Health Solution’s organizational structure and “automate first” approach led to the launch of a robust, highly effective Insurance Discovery solution. Helping to prevent financial hardship for patients and increasing reimbursements for providers is a win for everyone.
What are the key facts on Invicta’s Insurance Discovery solution?
Denial Management is the process of investigating every unpaid claim a hospital receives from payers, identifying and preventing or correcting human error, and appealing to the insurance carrier. Sounds simple, doesn’t it? In fact, Denial Management is one of the most challenging and time-consuming processes in revenue cycle management services. We recently asked Invicta’s Chief Client Officer, Jude Crowell, to share his experiences with Denial Management in the field and to articulate what differentiates Invicta Health Solutions as a service provider for hospitals and health systems in this specialized discipline.
As creators and early adopters in Robotic Process Automation development, API design and development, and systems integration technology, Invicta’s technology engineers approach their work in the revenue cycle management field with a mandate from leadership to “innovate and automate.” Our engineers are deployed to every project to ensure seamless data transfers between Invicta and clients and to ensure that every project aligns with Invicta’s best practices in process development. Our RCM methodology originates from a migration plan model with an evolving suite of Solutions and Services to amplify areas of work that have the highest return on investment and lowest cost impacts for Invicta as well as our clients.
In the Healthcare Financial Management Association’s 2021 Health IT & Corporate Services survey, the responses and expressed needs perfectly mirrored the trend-setting automation experience that Invicta has traversed with its clients. Becker’s Hospital Review’s article calls out top survey insights from Guidehouse.
Most notably, about 50% of executives surveyed said their “hospitals are monitoring the use of automation technologies to improve accuracy and reduce costs,” a near triple digit increase from 2020. Also notable, almost half of those respondents are not seeing profitable results yet. That’s where we can help.
Invicta’s technology solutions for revenue cycle management are all about optimizing processes, saving time and increasing revenue. We asked Invicta’s Division President, Derek Shaw, to talk to us about what’s on his mind these days in the tech solutions space.
What are you most excited about right now?
That’s a loaded question! We definitely have some new services and solutions in the pipeline. That said, I think one of our best technology solutions for clients right now is access to real-time claim status to 700+ payers nationwide and real-time eligibility checks for more than 1,000 payers.
As we wrap up this most extraordinary year, we’d like to extend our thanks and good wishes for you and yours. At Invicta Health Solutions, we are invested in the success of the communities in which we live and work. Our culture is based on an active service model that is directed to serve our employees, our healthcare system clients and their patients, and our communities around the nation. As part of our holiday “giveback,” Invicta employees across the United States volunteered during the first two weeks of December to: pack/prep more than 5,000 meals; pack 3,000 bags of apples and corn into sustainable meal packages; move nearly 1 ton of food; complete numerous contact-free activities through our InvictaSERV community service initiative. Since food banking organizations have greatly struggled this year with inventory needs and reduced volunteerism, we selected non-profits focused on food insecurity.
Best wishes for 2021 from all of us #behindtheshield at Invicta Health Solutions!
INVICTA HEALTH SOLUTIONS PLEDGES SUSTAINABILITY COMMITMENT
Texas-based healthcare revenue cycle management disrupter, launched during COVID-19 pandemic,
thrives in people-first AI technology services culture
HOUSTON, TX (November 16, 2020) – Invicta Health Solutions, a Houston-based, minority-owned provider of specialized technology and revenue cycle services for hospitals and health systems, recently unveiled its commitment to standards of Sustainability.
Our leadership team knows that to remain an industry leader delivering revolutionary innovative solutions in the healthcare market, we must abide by the most basic – and often most difficult to deliver – rule: create a positive impact that improves life for our employees, clients and their patients and/or the community.
Jude Crowell, Chief Client Officer, leads the development and management of Invicta’s client deliverables, including key performance indicators and customer satisfaction.
We recently asked Donny Zamora, Invicta’s Chief Executive Officer, to tell us the story of Invicta – which translates to mean “unconquered” – and the promise of the Brand for its stakeholders.
According to Zamora, a 25 year veteran of the revenue cycle technology world, “Invicta is tackling traditional RCM challenges with dimensional intelligence, correlation analytics and transcendent technology. Fascinating outcomes happen when inspiration meets the absence of ego. I am proud of the team’s dedication to energizing the revenue cycle industry.”