Our highly tenured leadership team challenges the industry norm by introducing cognitive technology such as tablet-based patient screenings, artificial intelligence, and robotic process automation (RPA) to create a different vision of revenue cycle management solutions.
Successful introduction, execution and adoption of these next generation solutions deliver process automation, increased revenue and patient satisfaction.
Chief Executive Officer
Derek Shaw is a technology visionary with 20+ years of experience in the healthcare industry, specifically in third party billing and insurance recovery, and comprehensive revenue cycle solutions. He has led operations, revenue cycle projects, data integration, and process optimization activities in service to some of the largest healthcare and hospital systems in the U.S. As Invicta’s President, Derek leads all technology-related product development such as: Robotic Process Automation (RPA); Artificial Intelligence (AI) solutions; application programming interfaces (API); and interoperability design. He holds a BBA as well as an MBA from the University of Houston’s Bauer College of Business.
Chief Brand Officer
Chief Client Officer
Senior Vice President of Operations
Tiffany Echevarria has led revenue cycle operations in the healthcare industry for more than 15 years, highly focused on new technologies and implementation. As a Senior Vice President of Operations for Invicta, Tiffany plays a pivotal role in client management, where she serves as a liaison between the client and Invicta’s operational team. She leads with an expert-level prowess for productivity standards, process workflows, and resource utilization to improve overall operations. Her expertise is furthered by her work with State, Federal, and community indigent programs and an understanding of revenue analysis and auditing services best practices. She holds a Bachelor of Science degree with a concentration in Healthcare Administration from the University of Central Florida.
Senior Vice President of Operations
Melissa Lochman has successfully managed specialized technology and healthcare revenue cycle service engagements on behalf of hundreds of client hospitals across 30 states. As a Senior Vice President of Operations, she is accountable for enrollment services, process review and best practices, operational technology deployment, revenue analysis, and performance management. She has an exceptional track record in liaising with local, state, regional and federal institutions to streamline patient eligibility application process, building upon her experiences with indigent mental health case management prior to her decade+ tenure in RCM. She serves as a frequent subject matter expert for new technology deployment and as an internal lead, mentor and advocate for effective talent acquisition, training and retention. Melissa holds both an MBA from Nova Southeastern University and a Bachelor of Arts from University of North Florida.
Vice President of Operations
Summer Dobbs is an Operational leader with more than 15 years of experience in Healthcare Revenue Cycle Management. Summer directs Invicta’s Revenue Cycle Management processes, improving customer satisfaction and driving overall operational best practices. Her previous employers include Memorial Hermann Health System, ParrishShaw, and the United States Army. Summer holds an MBA as well as an Undergraduate degree from the University of Houston.
Vice President of Business Development
Vice President of Information Technology