Tiffany Echevarria has led revenue cycle operations in the healthcare industry for more than 15 years, highly focused on new technologies and implementation. As a Senior Vice President of Operations for Invicta, Tiffany plays a pivotal role in client management, where she serves as a liaison between the client and Invicta’s operational team. She leads with an expert-level prowess for productivity standards, process workflows, and resource utilization to improve overall operations. Her expertise is furthered by her work with State, Federal, and community indigent programs and an understanding of revenue analysis and auditing services best practices. She holds a Bachelor of Science degree with a concentration in Healthcare Administration from the University of Central Florida.

Melissa Lochman has successfully managed specialized technology and healthcare revenue cycle service engagements on behalf of hundreds of client hospitals across 30 states. As a Senior Vice President of Operations, she is accountable for enrollment services, process review and best practices, operational technology deployment, revenue analysis, and performance management. She has an exceptional track record in liaising with local, state, regional and federal institutions to streamline patient eligibility application process, building upon her experiences with indigent mental health case management prior to her decade+ tenure in RCM. She serves as a frequent subject matter expert for new technology deployment and as an internal lead, mentor and advocate for effective talent acquisition, training and retention. Melissa holds both an MBA from Nova Southeastern University and a Bachelor of Arts from University of North Florida.